FAQS

SuperBox is an English-based Android TV box for home streaming entertainment.The latest SuperBox S7Max has 4GB of RAM and 64GB of storage, 1000Mbps Ethernet, dual-band WiFi with WiFi 6, and support for up to 6K resolution.By simply connecting to your TV and the internet,you’re free to enjoy the smoothest home theater experience

SuperBox is a legal android device. We provide hardware. It is up to customers' choices to install Apps.

• Blue TV: Rich quality channels live
• Blue VOD: 15,000+ Video-on-demand, updating everyday
• Playback: 85 Live TV Channels Playback in the last 7 days, no longer miss the excitement!
• Backup TV app: All live TV Channels and VOD, no buffering and freezing

No, because the Superbox has unique hardware that makes the service runs smoothly and free of charge.

Each SuperBox device sold comes with a signed Disclaimer Notice, clearly stating that the device itself is an empty platform for entertainment purposes. It is designed to host applications that can be downloaded at the user's discretion from various app stores or the internet. We emphasize that the responsibility for selecting and streaming content via these applications rests solely with the user. The customers are advised, through our disclaimer, to ensure that their activities comply with the relevant copyright laws. As such, our product serves merely as a conduit for content and we explicitly deny responsibility for the actions taken by our customers using the device.

Time Shift is a revolutionary new feature added to the latest SuperBox S6 series. 

The latest SuperBox S6 Max and S6 Ultra are both equipped with revolutionary time-shifting and parental control functions. They are both equipped with metal casings and the latest version 6 of Blue TV.
The SuperBox S6 Ultra has a newly designed gray metal casing and doubles the storage space of the SuperBox S6 Max to 128GB.

The Superbox Android TV Box is engineered to host a variety of applications while providing an unparalleled viewing experience, comparable to top industry standards like Roku. It features a rapid-processing interface and swift  loading, ensuring that startup times are minimized. With the most robust Wi-Fi integration available, the Superbox offers seamless streaming capabilities throughout any space. It also supports 4K cinematic streaming and is equipped with a sophisticated remote that includes voice controls, personal shortcut buttons, and the option for private listening via both wired and wireless headphones. This combination of features ensures a premium, customizable user experience.

To ensure HD streaming smoothly, we recommend that the TV box stays close to the WiFi router, with at least 25 -100 Mbps internet speed.

One TV accesses One box. Currently, the Multi-screen feature is unavailable. However, our developers are doing their best to see if we can get a suitable partner for this feature to use our services.

You don't need a smart tv. All you need is a TV with AV or HDMI input and an internet connection.

The box requires HDMI ( include in the package) to connect with the TV. The closer, the better

Please go through the Settings (Gear Icon) from the home page. It's under Device Preferences on the Settings. The date and time setting option should be there. Please make sure that the correct time zone is selected

If you want to add a favorite , go to the press the "OK" button on the remote to show the on the left side. From there, you can select , then press and hold the "OK" button for a few seconds until the star gets highlighted. It then gets added in the favorites section. 

Device prohibition doesn't happen on our devices. With respect, we don't interfere other retailers. You need to contact the seller when you are getting an error of device prohibition.

We are only responsible for the orders achieved from our website.

If you order from our site, please send us your name or order number and MAC. We will help you resolve this.